FAQ

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How can you ensure compliance?

We are working with market-leading technologies and all our data is stored in Microsoft Azure. This enables us to provide compliance on:

-Soc 1, 2 and 3 reports

-HIPAA

-SOX

-PCI

-ISO Certifications

-GDPR

 

How can you ensure data security?

Please contact security@dwcc.biz to receive a copy of our Data Control policy

 

How can you ensure data privacy? 

Please contact security@dwcc.biz to receive a copy of our Data Control policy

 

What is your disaster recovery plan? 

For any question regarding disaster recovery, please send an email to marketing@dwcc.biz

 

How are your auditing processes? 

For any question regarding our internal audit process, please send an email to security@dwcc.biz

 

Do you receive European data? What other data transfer mechanism do you use to support European data transfer? 

Data is shared with clients Through our Encrypted API integrated to Salesforce or through spreadsheets hosted on Google Cloud with limited access (granted permission to others to see, share, edit, copy and download)

 

What criteria do you employ to determine access rights granted for personal data to staff members?

This Data will be processed within client SFDC platform of transferred to our processing tools using encrypted API or spreadsheet, once in SFDC or our processing tool then user/role security will ensure correct access is provided.

 

What is your data retention period?

Upon termination of contract. 

 

Change control process as it relates to Client stored or transmitted data, systems, network, applications, data files structures, other system components, and physical/environmental changes.

All change controls are managed via our Programme Office with full consent of all parties before changes are implemented and tested, all changes are executed in agreed windows with full rollback plans.

9 Marsh Street, Bristol, BS1 4AA, United Kingdom

+44(0)1172 515151

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